Cancellation & Refund Policy

Digital product

MOLD sells export credits: digital credits used to download 3D characters, images and video from the MOLD editor. Credits are added to your account immediately after payment. Purchases are one-time payments, not subscriptions, so there is nothing to cancel and you will not be charged again.

Refunds

• Unused packs: if none of the credits in a pack have been used, email us within 7 days of purchase for a full refund.
• Used credits are not refundable.
• If an export fails after a credit is used, the credit is returned to your account automatically.
• Charged by mistake, charged twice, or something did not work as described: email us and we will fix it or refund you.

How to request a refund

Email ajay123499210@gmail.com from the address on your MOLD account with the date and amount of the purchase. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days.